Return & Refund Policy

You can ask to return an item within 7 days of delivery. The window is counted from the day your package is marked delivered, and a request made inside the window stays valid even if the seller decides on it later.

Common reasons include: the item arrived damaged, is defective, is the wrong item, is not as described, or has missing parts.

1. Go to My Orders and open the order.
2. Choose Return on a single item, or on the whole package if you are returning everything in it.
3. Pick a reason and add a short note that helps the seller understand the problem.
4. You can withdraw the request while it is still waiting for a decision.

Each request is reviewed by the seller who shipped the item (or by the kiosk.com.bd team for our official store).

• Approved: the seller approves the return once the item is back with them; your refund is then started.
• Rejected: the seller must give a reason, which you will see on your order. If you disagree, contact support.

You will be notified by email at each step.

• Online payments (card, mobile banking, internet banking) are refunded to the original payment method through our payment gateway. Your bank or wallet may take a few working days to show it.
• Cash on delivery orders are refunded manually by bKash or bank transfer. We will share the transaction reference with you once it is sent.
• The refund covers the amount you paid for the returned items, after any discount applied to them.

• The item was damaged after delivery or through misuse.
• Accessories, manuals, free gifts or original packaging are missing.
• Seals, serial-number stickers or warranty labels have been removed or tampered with.
• The request is made after the 7-day window.
• Software licences or digital codes that have been opened or activated.

An order can contain packages from different sellers. Each package is shipped, returned and refunded separately, so a return on one package does not affect the others. Warranty claims after the return window are handled through repair & warranty.