Seller Policy

kiosk.com.bd is a marketplace: alongside our official store, independent sellers list and ship their own products. This page summarises the rules; the full terms are in the seller agreement, which every seller accepts when opening a store.

Ready to start? Open your seller account.

Every store is reviewed before it can sell. Sellers provide accurate business details and KYC documents (such as NID, trade licence, TIN and a bank statement) and keep them up to date. Stores that give false information or break the rules may be rejected or suspended; the reason is shown in the seller centre.

New listings, and changes to live listings, pass a quality check before they appear in the store. Listings must be genuine products the seller is allowed to sell, with true photos, prices and descriptions.

Each seller ships its own package with tracking and charges its own delivery fee. Items are cancelled only when genuinely unavailable. Customers can request returns within the window described in our return policy; the seller reviews each request and approved returns are refunded to the customer.

• kiosk.com.bd collects payment from the customer. A seller's earnings for an order are held in escrow until the return window after delivery has passed, then become available to withdraw.
• The platform commission (by category, or as agreed with the seller) and any per-package fee are deducted from earnings.
• Payouts go only to the bank or mobile-wallet account in the store profile, and only the store owner can request a payout or change that account.
• Returns approved after an order is credited reverse the matching earnings.

• Counterfeit, replica or stolen goods, and items that infringe someone else's brand or copyright.
• Products that are illegal to sell in Bangladesh, including weapons, drugs and restricted chemicals.
• Misleading listings, fake discounts or manipulated reviews.
• Taking orders or payments outside the platform, or misusing customer data received for delivery.

Such listings are removed, and repeated violations can lead to suspension.